Amit Garg
UX Research and Design
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Designing for Autonomous Vehicles

Exploring the impact of autonomous vehicles on public safety

Executive Summary

With the explosion of consumer and company interest in autonomous vehicles (AVs), the market has been secured. By 2035, approximately 50% of the US vehicle fleet will consist of Level 4 autonomy. But what does this mean for public safety? How will our women and men in blue adapt to this inevitable shift in human transportation? During my internship, I investigated and conceptualized the impact that AVs will have on public safety officials. Through this project, the company was able to begin strategizing their role in the AV market.

Key Activities

Market Analysis

UX Research

Journey Mapping

Rapid Prototyping

UX Strategy

 

 

 By following a structured innovation process, our team delved deep into UX Research with police officers, converted knowledge into insight, and proposed a research-backed design solution and framework. 

By following a structured innovation process, our team delved deep into UX Research with police officers, converted knowledge into insight, and proposed a research-backed design solution and framework. 

 Mapping the primary, secondary, and tertiary stakeholders allowed us to identify our specific users, while also examining other groups that may be affected by autonomous vehicles. 

Mapping the primary, secondary, and tertiary stakeholders allowed us to identify our specific users, while also examining other groups that may be affected by autonomous vehicles. 

 
 Luckily for us, policing is a rather structured process. During an officer's shift, there are 4 main categories of behavior throughout the day. :   Start of Shift  l  Proactive Patrol  l  En route  l  Handling the Situation   Analyzing the cadence and high cognitive load of an officer's routine, we helped envision how a vehicle could automate certain tasks (like paperwork), and allow the officer to operate more efficiently, and humanely. 

Luckily for us, policing is a rather structured process. During an officer's shift, there are 4 main categories of behavior throughout the day. :

Start of Shift  l  Proactive Patrol  l  En route  l  Handling the Situation

Analyzing the cadence and high cognitive load of an officer's routine, we helped envision how a vehicle could automate certain tasks (like paperwork), and allow the officer to operate more efficiently, and humanely. 

 
 By supporting the officer in communication, documentation, and resolution, the Autonomous Police Vehicle (APV) interface was designed to automate. Remote morning briefings with video communication could allow officers to star their shift quicker but still be connected to their support systems.  

By supporting the officer in communication, documentation, and resolution, the Autonomous Police Vehicle (APV) interface was designed to automate. Remote morning briefings with video communication could allow officers to star their shift quicker but still be connected to their support systems.  

 In a future likely powered by AI and virtual assistants, these vehicles will transition roles from being a  passive tool  to an  active agent . Designing for this future requires considerations for how automated technologies can live symbiotically within the modern cadence of an officer's day. Not too intrusive, but there when you need it. 

In a future likely powered by AI and virtual assistants, these vehicles will transition roles from being a passive tool to an active agent. Designing for this future requires considerations for how automated technologies can live symbiotically within the modern cadence of an officer's day. Not too intrusive, but there when you need it.